Workplace Experience Supervisor

Summary:

The Workplace Experience Supervisor is a key driver of a positive and engaging office culture, ensuring a cohesive and collaborative work environment. Reporting to the Workplace Experience Manager, the Supervisor will oversee daily operations, vendor management, maintenance programs, and events across local corporate office(s). The ideal candidate will demonstrate strong leadership, customer service and communication skills while effectively managing multiple projects in a dynamic, fast-paced environment. This role requires close collaboration with internal teams and key stakeholders to maintain a productive workplace. The successful candidate will be an enthusiastic professional with a positive attitude and a keen eye for detail.

Key Responsibilities:

Workplace Facilities & Operations

• Ensure the seamless daily operation and coordination of corporate office(s), maintaining a well-organized, efficient, and high-functioning workplace.
• Respond to inquiries, direct requests appropriately, and escalate issues as necessary while maintaining clear and effective communication with all levels of management.
• Conduct regular site inspections to assess office conditions, ensuring that equipment, furniture, and common areas are clean, fully operational, and well-maintained.
• Oversee workplace security protocols, including regular audits of building access to uphold security and compliance standards.
• Maintain and update office distribution phone lists and floor plans to ensure accurate information is readily available.
• Serve as the primary point of contact for workplace vendors, managing vendor relationships, onboarding new vendors, and ensuring service quality.
• Liaise with vendors and suppliers to guarantee the efficient operation of office equipment and the timely procurement of necessary supplies.
• Act as the primary liaison between the organization and building management, facilitating effective landlord-tenant communications and promptly addressing concerns.
• Investigate and resolve billing inquiries or discrepancies related to facilities management, ensuring accuracy and cost control.
• Oversee office credit card expenses, ensuring timely and accurate reconciliation of expense reports.
• Coordinate ergonomic accommodations for employees, ensuring a comfortable and compliant workspace.
• Regularly update the emergency preparedness plans and support the execution of fire drills, training and emergency preparedness exercises to ensure staff readiness.
• Manage strategic space planning, including workstation assignments, office layout optimization, and recommendations for improvements to leadership.
• Oversee critical facilities maintenance functions, including HVAC servicing, carpet cleaning, and kitchen appliance upkeep, ensuring operational continuity.
• Continuously assess and enhance operational processes to drive efficiency, reduce costs, and improve workplace effectiveness.

Business Culture and Engagement

• Foster a positive and inclusive office culture by actively monitoring office culture and implementing initiatives that enhance employee experience.
• Develop, coordinate, and execute a variety of onsite and offsite engagement initiatives, including holiday celebrations, charitable programs, and team-building activities.
• Establish and maintain strong relationships with employees at all levels, creating a collaborative and supportive workplace environment.
• Promote a culture of professionalism, engagement, and high performance within the office.
• Design and distribute office-wide communications, including digital and printed materials, to support internal engagement and awareness initiatives.

Knowledge, Skills and Competencies:

• Solid understanding of a corporate office environment and workplace management solutions.
• Ability to work independently, handle multiple tasks simultaneously, and thrive in a fast-paced, dynamic setting.
• Proven ability to prioritize tasks effectively, manage deadlines, and maintain a calm, organized demeanor under pressure.
• Strong problem-solving skills with a proactive approach to identifying and addressing potential issues before they arise.
• Exceptional interpersonal and written communication skills, with the ability to engage in professional and friendly interactions at all levels of leadership within the organization.
• Experience managing budgets, supplier relationships, and vendor coordination.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Detail-oriented with a keen business acumen.

Requirements:

• Minimum of 3 years of experience in office administration, with leadership experience preferred.
• Business Administration diploma, certificate, or equivalent practical experience.
• Valid driver’s license and access to a vehicle required.
• Availability for on-call emergencies in the absence of the Manager.
• Proficient in Office 365 (Excel, Word, PowerPoint), Workday, Adobe Acrobat, with the ability to quickly learn and adapt to new administrative systems.

GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.