Warranty Specialist

***FULLY REMOTE POSITION***

Benefits:

• 15 days of paid time off

• Competitive medical, dental, and vision plan options

• Health Savings Account with employer match option

• Paid Parental Leave

• 401(k) with an employer match up to 4%

• Supplemental health plans through Aflac

• Employer paid basic life insurance

• Employee paid short-term disability option

• Employer-paid long-term disability

• Mental health support through Employee Assistance Program

• 7 paid holidays annually

Key Responsibilities

• Perform daily review of maintenance records, work orders, and repair activity to identify potential warranty claims.
• Prepare, submit, and track warranty claims in accordance with GFL policies and manufacturer requirements.
• Maintain accurate and complete warranty documentation, including claim details, supporting materials, and correspondence.
• Enter and update warranty information in the Company’s maintenance system (M5) and other required tracking tools.
• Use multiple OEM and manufacturer warranty systems to process and monitor claim status.
• Update and maintain tracking logs using Google Sheets to monitor deadlines, approvals, and resolutions.
• Follow up with vendors, manufacturers, and internal teams to obtain required information and ensure timely claim completion.
• Communicate claim status updates to appropriate stakeholders as needed.
• Perform work in a fast-paced environment while meeting strict submission and follow-up deadlines.
• Adhere to established processes, workflows, and standard operating procedures related to warranty administration.
• Perform other related administrative duties as assigned.

Knowledge, Skills & Competencies
Technical Skills:

• Proficiency in Google Sheets and other Google Workspace tools.

Behavioral Competencies

• Collaboration, problem-solving, communication.
• Strong organizational skills and attention to detail.
• Ability to work effectively with multiple business units.

Requirements

• Minimum of one (1) year of experience working with fleet parts, heavy-duty equipment, and/or diesel or CNG trucks.
• Basic working knowledge of truck systems, including aftertreatment, cooling systems, hydraulics, and related components.

Interfaces & Stakeholders

• Collaborates with vendors, manufacturers, and internal teams among multiple business units

Physical Demands

• Must be able to remain in a stationary position for 75% of the workday.

• Occasional walking, standing, and ability to move around the office.

• Use of hands for typing, data entry, grasping, pinching, and operating standard office equipment

• Occasionally lift and carry up to 10 pounds

Working Conditions & Travel

• Office work environment

• Travel is not required