Route Supervisor
Key Responsibilities:
Direct supervision of all drivers, ensuring ongoing training, discipline and procedural implementation.
Assist with and recommend annual equipment budget; implement and monitor the budget within approved limits.
Act as a direct liaison between dispatch and drivers to ensure information regarding daily schedules, equipment and service is efficiently relayed.
Ongoing “sit-in” driver training to assess any poor driving habits, road- rage, excessive braking, possibly fuel cost savings, etc.
Conduct regular driver reviews.
Attain all the necessary information regarding any issues by maintaining courteous, prompt and efficient customer relations with residents.
Tracking ongoing service/driver issues and documenting any discipline required.
Organizing and approving driver vacation requests.
Maintain inventory of all necessary supplies and products required for service which may include sourcing multiple vendors or alternative supply chains.
Direct communication with other departments to ensure proper ongoing service and upkeep of all units including safety devices, vehicle lighting, warning devices, fittings, safety supplies.
Ensure a healthy and safe working environment for all workers reporting any issues immediately to your direct supervisor.
Ensure company policy, systems, and industry related training is delivered to all drivers.
Perform Accident Investigations when company vehicles are involved in traffic accidents.
Provide or arrange training for drivers to ensure they are properly servicing customers based on established
Resolve all internal service issues in a cost-effective and expeditious manner; all customer service issues to be reported internally in a timely, organized manner with details on how the issue(s) will be resolved.
Other duties as assigned.
Requirements:
Valid Commercial Driver's License with air brake endorsement preferred
2-3 years supervisory experience along with experience working with side loaders and Rear Pack collection vehicles.
Able to perform pre and post trip inspection and accident investigations.
Previous operations, transportation, and waste management experience preferred.
Knowledge, Skills & Abilities:
Strong communication and interpersonal skills.
Ability to plan, prioritize and execute against tight timelines
Proficient with databases, spreadsheet, and word processing computer skills within a Microsoft environment.
Willing to work flexible hours with some travel.
Experience managing in a unionized environment would be considered an asset
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