Operations Coordinator

GFL Environmental - Brantford is seeking a highly organized and detail-oriented Operations Coordinator to support and streamline daily service activities while ensuring operational accuracy, compliance, and customer satisfaction. This role serves as a central point of coordination between Operations, Laboratory, Logistics, Fleet, and Billing to ensure efficient workflows and seamless service delivery.

Key Responsbilites:

• Support schedule services and customer service changes, ensuring completion in accordance with established policies and procedures.

• Act as a key liaison between Dispatch, Laboratory, and Operations to verify and track incoming waste inventories.

• Accurately document the receipt of incoming waste using manifests, bills of lading, and work orders within OMS.

• Complete waste receiving processes in OMS, including scanning and attaching all required drivers documentation and support preparing files for billing review.

• Support dispatch service calls and routes based on designated routing plans and driver locations.

• Perform end-of-day driver check-ins to ensure all paperwork is complete, accurate, and submitted on time.

• Distribute, collect, and review route sheets to ensure proper end-of-day data entry.

• Prepare purchase orders and assist with scheduling outbound facility shipments.

• Track on-site waste inventory and ensure documentation accuracy for outgoing shipments in coordination with Logistics and Operations.

• Maintain and update the driver’s training matrix to reflect role-based, regulatory, and company-required training.

• Monitor upcoming, expired, and overdue driver’s training certifications and notify leadership as required.

• Support onboarding activities for new hires, including training coordination and documentation.

• Enter, update, and maintain accurate fleet maintenance data within the maintenance management system.

• Support the Fleet Coordinator by ensuring all maintenance records and required documentation are complete, accurate, and current.

• Work closely with Fleet, Logistics, and Operations teams to reconcile data discrepancies and maintain system accuracy.

• Record and distribute driver documentation - reported information to appropriate departments.

• Support compliance with environmental, transportation, safety, and company regulatory requirements.

• Perform additional duties as assigned by the Logistics Manager.

Knowledge, Skills and Key Competencies:

• Post-secondary education in business administration or related fields is considered an asset.

• Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space;

• Strong proficiency in Microsoft and Google. 

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.

• Strong communication skills and ability to work cross-functionally.

• Works with routing specialists to optimize routes.

• Fields incoming calls / emails from customers.

• Records and documents information from drivers and distributes them to appropriate departments.

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