Operations Adminitrator

Job Duties
• Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
• Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
• Advise clients and potential customers of regulation requirements pertaining to collection and transportation of waste material for disposal.
• Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
• Prepare waste diversion and other reports for customers and management upon request.
• Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
• General office administration including electronic and paper-based storage/filing.
• Assist with procurement and purchasing as required.
• Other tasks as assigned.

Requirements
• Previous environmental or related experience with knowledge of Transportation of Dangerous Goods and Ontario EPA Regulation 347 is an asset.
• Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
• Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.
• Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
• Excellent communication skills in oral and written English.
• Strong listening, negotiation, presentation, and client facing ability.
• Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
• Solid personal integrity and dedication.
• Ability to work without supervision.
• Overtime during certain peak seasons is required.
• Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.