Office Coordinator

Key Responsibilities:

• Supervise Customer Service Representatives including and is responsible for the performance management and hiring of the employees within that department
• Support and assist the branch in meeting goals, requests and Requirements: of the division and Home Office regarding branch audit Requirements:
• Manage scale house operations and coordinate special waste documents
• Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms
• Process muni PI’s, tracks PI’s and keeps up muni quarterly billing spreadsheet
• Process manual municipal and commercial billing
• Enter new residential accounts and work orders into ERP system
• Process credits and sales adjustments up to the established limit
• Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely
• Order and maintain the inventory relating to all office supplies
• Assist supervisors/managers with processing payroll for all Branch personnel
• Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system
• Train new staff on branch procedures, customer service, computer systems, etc
• Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
• Maintain and schedule public relations and customer service events for the branch
• Back-up on incoming calls and direct messages to appropriate personnel
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other reasonable duties and responsibilities as required or requested by management

Knowledge, Skills, Abilities and Competencies:
• High school diploma; BS/BA in office administration or relevant experience
• 2-4 years of related experience and/or training
• 1-2 years of supervisory experience and customer service experience
• Equivalent combination of education and experience
• Familiarity with office management procedures and basic accounting principles
• Excellent organizational and leadership skills
• Excellent knowledge of MS Office and office management software (ERP etc.)
• Excellent interpersonal and communication skills
• Experience with AS400 and Tower is a plus
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Physical/Mental Demands:
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Sitting and standing for a 5 or more hours
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions:
• Work in indoor office environment 95% of the time.
• No travel is expected for this position.
• Noise level is usually moderate.

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