Maintenance Service Coordinator

Position Summary

The Maintenance Service Coordinator serves as the central hub for our fleet maintenance operations. You will oversee the daily scheduling of preventive maintenance (PM), route unscheduled repairs, track regulatory inspections, manage vendor relations, and coordinate breakdown response for specialized environmental equipment. 

As the main point of contact between our maintenance team and operations, the Maintenance Service Coordinator will have exceptional communication skills, with an eye for detail and understanding of the work performed within the district. Your work ensures that our drivers remain safe on the road, and equipment downtime is kept to an absolute minimum. 

Specific Duties and Responsibilities

• Coordinate and schedule routine Preventive Maintenance (PM) for a diverse fleet.
• Create, manage, and close electronic work orders within our Fleet Management System / CMMS.
• Prioritize reported defects, and schedule necessary repairs prior to vehicle dispatch.
• Manage active downtime to ensure maximum asset utilization across all operating routes.

• Track and schedule required annual inspections.

• Serve as the primary point of contact for drivers experiencing roadside breakdowns or equipment malfunctions.
• Dispatch emergency towing, mobile repair units, or third-party service vendors to resolve issues safely and promptly.
• Communicate vehicle availability updates directly to dispatchers, operations managers, and field supervisors.

• Coordinate external repairs with OEMs, dealerships, and third-party repair shops.
• Review third-party repair estimates and invoices to verify accuracy, labor hours, and warranty coverage before approving payment.
• Assist in maintaining an adequate stock of critical shop consumables, fluids, filters, and high-wear replacement parts.
• Other duties as required. 

Qualifications & Requirements

• 2–4 years of experience in fleet administration, shop coordination, or maintenance scheduling, ideally within the heavy truck, waste management, or logistics industry.
• Basic to intermediate understanding of commercial heavy-duty trucks (Class 6–8), diesel engines, trailers, and specialized auxiliary hydraulics/pumps (e.g., vac pumps, lift gates).
• Proficiency with Computerized Maintenance Management Systems (CMMS), telematics platforms (e.g., Geotab, Samsara, Fleetio), and basic Google Suite tools. 
• Valid Class 5 Driver’s License.
• Exceptional verbal and written communication skills; comfortable coordinating between drivers, mechanics, vendors, and management under fast-paced conditions.

GFL Benefits

• Competitive compensation package with a company-matched RRSP program to support your financial future. 
• Industry leading health, dental, vision and mental health benefits—with premiums fully covered by GFL. 
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.

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