Lead Dispatcher

Job Summary:

GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam, BC!

As a Lead Dispatcher, you’ll play a key role in ensuring efficient daily operations by coordinating driver schedules, addressing on-route issues, and supporting the dispatch team. You’ll act as the main point of contact between drivers, operations, and customer service - making sure routes run smoothly, service issues are resolved promptly, and the team stays on track.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location. 
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family. 
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future. 
• Modern Fleet & Gear: Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading diagnostic tools. 
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network. 
• Employee Support: Full access to our confidential Employee Assistance Program (EAP). 
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements:

• Required Experience: Previous dispatching experience is an absolute must for this role.
• Preferred Experience: Prior leadership or supervisory experience is highly beneficial.
• Core Competencies: Strong communication, organizational, and problem-solving skills.
• Fast-Paced Adaptability: Ability to multitask in a fast-paced environment.
• Software Proficiency: Proficient in MS Office (Outlook, Excel, Word).
• Industry Systems: TRUX experience is an asset, or willingness to learn.
• Scheduling Flexibility: Willingness to work extended hours or weekends as needed.
• Logistics Knowledge: Knowledge of routing and scheduling best practices.

Responsibilities:

• Team Leadership: Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team performance.
• Workflow Management: Monitor and ensure the timely completion of all scheduled routes, issue resolutions, customer service emails, and general dispatch tasks.
• Performance Monitoring: Conduct daily monitoring of dispatcher progress and call assignments, ensuring all team members remain productive and on task throughout their shifts.
• Administrative & Compliance Duties: Perform essential daily administrative tasks, which include reviewing route closures, auditing dispatch documentation, and providing final review and sign-off on all daily paperwork.

#GFLTalent