Field Support Analyst

Job Summary

GFL Environmental is looking for a Field Support Analyst to join our Dartmouth team! Serving as the face of IT, you will act as the primary liaison for end users while delivering top-tier customer service and mentoring team members. In this role, you will independently maintain and administer computer networks, hardware, software, and configurations. We are seeking a proactive technical expert who can use judgment and initiative to resolve complex assignments and develop creative solutions with minimal supervision.
 

Job Description

Key Responsibilities

• End-User & Business Liaison: Serve as the primary regional IT partner, building relationships up to senior management while delivering desk-side and remote support for daily operations and special projects.

• Network & Systems Administration: Maintain, configure, and administer computing environments, including local networks, client hardware, system software, application suites, and operational process systems.

• Incident Management & Resolution: Independently diagnose and resolve single/cross-technology issues, coordinating with higher-level engineering teams to escalate or solve unusually complex outages.

• System Design & Implementation: Evaluate, design, and deploy new IT infrastructure and production upgrades to drive productivity, enhance operations, and provide technical consulting during rollouts.

• Knowledge Base & Governance: Author and distribute knowledge base articles, enforce IT security and operational policies, and ensure strict compliance with departmental technology standards.

• IT Asset & Vendor Management: Oversee hardware and software inventory, track lease agreements and service contracts, and manage third-party vendor support SLAs and escalations.

• Strategic Project Delivery & Travel: Support major cross-functional strategic initiatives and travel across regional business sites to deliver hands-on technical support and attend training.

Knowledge, Skills, & Competencies

• Education & IT Experience: Degree or diploma in Computer Science/Engineering (or related discipline) with 1–2+ years supporting end-user services for large teams, preferably in logistics or waste management environments.

• Technical Infrastructure Expertise: Broad proficiency in enterprise IT architectures, networking, hardware/software deployment, emerging technologies, and operational process systems.

• Troubleshooting & Integration: Advanced analytical and problem-solving skills with a proven track record of resolving complex, cross-technology incidents and integrating enterprise IT services.

• Governance & Process Management: Strong command of IT governance, operational best practices, application research, and policy creation for mission-critical software and deployment lifecycles.

• Communication & Executive Presence: Exceptional communication skills with the ability to manage customer expectations, partner with senior management, and work across multicultural, remote teams.

• Drive & Service Orientation: Self-motivated and detail-oriented mindset with a focus on client service, process improvement, and decisive decision-making under high-pressure SLA commitments.

• Mobility Requirements: Valid driver’s license, reliable personal vehicle, and the ability to travel ~50% to local and regional business sites as needed.