Dispatcher

Schedule: Monday-Friday 8:00am - 5:00pm

Key Responsibilities: 

• Schedule services and address customer needs for service changes, ensuring completion in accordance with established policies. 

• Dispatch calls to routes based on driver locations and designated routes. 

• Perform driver check-ins at the end of the day to ensure accurate and complete paperwork. 

• Distribute, collect, and review route sheets to ensure accurate data entry, route closing  

• Coordinate with other departments to clarify roles and responsibilities for resolving service issues. 

• Handle additional tasks as assigned by the Dispatcher Manager. 

• Interact with customers, the customer service department, sales, and operations staff under the direction of the Dispatch Manager. 

• Work with routing specialists to optimize routes. 

• Field incoming calls/emails from customers. 

• Troubleshoot and resolve delivery and pickup issues proactively. 

• Assist in determining driver staffing levels for optimal responsiveness and productivity. 

• Record and distribute driver information to relevant departments. 

• Communicate breakdowns with maintenance shop personnel. 

• Ensure effective and professional communication via email, phone, and two-way devices. 

Knowledge, Skills, Abilities, and Competencies: 

• High school diploma required; post-secondary education or diploma is an asset. 

• 1-2 years of experience in transportation, dispatch, or customer service. 

• Strong communication and interpersonal skills. 

• Excellent customer service focus. 

• Ability to multitask and prioritize effectively. 

• Proficient in MS Outlook, Excel, and Word. 

• Industry knowledge is an asset. 

• Advanced software and word processing skills, including adequate typing speed. 

• Ability to work extended hours, including occasional weekends. 

• Experience with TRUX system preferred, but willingness to learn is acceptable. 

• Additional training in transportation, logistics, or customer service (call center environment) is a plus.