Dispatcher
Antigonish, Nova Scotia
The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues.
What We Offer
Competitive hourly wage
100% company-paid benefits (no out-of-pocket premiums)
Employee & Family Assistance Program (EFAP)
RRSP matching program
Fair vacation practices
Career development opportunities
Supportive and inclusive work environment
Key Responsibilities
Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes.
Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.
Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.
Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.
Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.
Qualifications & Competencies
Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service.
Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.
Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels.
Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.
Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate.
Nous vous remercions de l’intérêt que vous nous portez. Seuls seront contactés les candidats
sélectionnés pour une
entrevue.
GFL Environmental est un employeur égalitaire et encourage les femmes, les Autochtones, les personnes en situation de
handicap et les membres des minorités visibles à se porter candidats. Nous souhaitons embaucher des personnes réunissant
les caractéristiques de la diversité et issues de différents horizons. Nous sommes intimement convaincus que le talent
d’envergure ne fait aucune distinction fondée sur le genre, les origines ethniques ou nationales, l’identité et
l’orientation sexuelles, l’âge, la religion ou l’invalidité, et que le talent s’enrichit grâce à ces différences. GFL
offre aux candidats en situation de handicap des mesures d’adaptation pendant tout le processus de recrutement. Si vous
avez besoin de moyens d’adaptation, veuillez nous le faire savoir et nous tâcherons de répondre à vos besoins en
collaboration avec vous.