Dispatcher

Key Responsibilities:
• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Key Qualifications:

• Minimum 10 years of work experience preferred
• Strong problem-solving and decision-making skills
• Experience in a fast-paced dispatch, transportation, logistics, or service environment
• Ability to communicate effectively with drivers, customers, and internal teams
• Proficiency with computer systems and dispatching software
• Mechanical and logistics knowledge preferred
• Combination of office and labor experience required
• Strong organizational and multitasking abilities
• Customer-focused mindset with the ability to resolve issues quickly and professionally