Customer Support Specialist - National Accounts, Canada

Summary - LOCATION TBD, accepting applicants residing in EST, AST and NST time zones.

As a key member of GFL’s National Accounts team, you will be committed to enhancing GFL client relationships while growing our market share. You will be relied upon to coordinate new business proposals with prospective and existing clients and will instill confidence in our customers that they are dealing with the industry leader.  You will act as a liaison between the customer and GFL’s many divisions across the country.  This position will focus primarily on growing National Accounts within our Solid Waste collection services. The chosen individual will thrive in this challenging, competitive, ever-changing business environment.

Job Duties

• Compiles information from multiple sources for bids and tenders

• Analyze customer needs and present solutions utilizing a thorough understanding of our diverse service offerings

• Verifies account details and ensure the accurate flow of information within the department and across operational districts

• Customer Management Champion—manages customer account information in the company databases, updates it regularly and ensure all information is complete, timely and accurate

• Quickly adapts to new situations and approaches; open to change and readily adopts new methods in the face of shifting priorities

• Prepare and distributes various reports

• Organizing and coordinating travel, events and training

Qualifications

• Waste management industry experience is required (please do not apply if you do not have meaningful waste industry experience)

• TRUX experience an asset

• Ability to handle multiple competing priorities and projects

• An independent problem solver with excellent organizational skills to work across functions

• Bilingualism an asset, but not mandatory

• Passion for business excellence with exceptional follow through

• Exceptional communication (verbal and written)

• Strong Proficiency in MS Office, along with high attention to detail

GFL Environmental is an equal opportunity employer and encourages applications from all qualified individuals. We thank you for your interest. Only those selected for an interview will be contacted.