Join Team Green!

GFL Environmental is North America’s only major diversified environmental services company, offering career stability, growth opportunities, and the chance to make a positive impact every day.

What You’ll Do:

• Provide outstanding customer service via phone, email, web, and in person

• Handle a high volume of inbound and outbound customer calls and inquiries

• Research, investigate, and resolve customer questions and concerns accurately and efficiently

• Communicate clearly with on-the-road employees to provide instructions and support

• Monitor, document, resolve, and report customer complaints and issues

• Track customer data, maintain account files, and generate work orders

• Download, distribute, and respond to customer email inquiries

• Scan contracts and maintain accurate records

• Work with supervisors to ensure all daily pick-ups are completed

• Promote a positive GFL Environmental image through professional communication

• Provide backup support for the Office Coordinator as needed

• Perform additional duties as assigned

• Comply with all company policies and applicable laws and regulations

What’s Required:

• High School Diploma or GED

• Proficiency with Microsoft Outlook, Word, and Excel

• Ability to operate standard office equipment

• Strong verbal and written communication skills

• Excellent organization, data entry, and record-keeping skills

• Strong problem-solving abilities

• Ability to work in a fast-paced environment and meet deadlines

• Hazardous waste experience is an asset

Physical & Work Conditions:

• Ability to sit, stand, walk, use hands, talk, and hear

• Visual requirements include close, distance, color, peripheral, and depth vision

• Indoor office environment approximately 95% of the time

• Noise level is usually moderate

What’s in It for You:

• Competitive wages

• Comprehensive benefits (including orthodontics & vision)

• 401K matching and profit sharing

• Paid time off

• Employee Assistance Program and life insurance

• Growth and advancement opportunities

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