Customer Service Representative

Join Team Green! GFL Environmental is Hiring a Customer Service Representative in Calgary, AB!

The Customer Service Representative (CSR) position is responsible for providing primary customer contact. This position provides a critical role in establishing the public impression of GFL and becomes a reflection of who we are and what we stand for. This dynamic individual will be highly organized and confident in their ability to develop customer relationships and successfully manage expectations through effective communications in a personalized manner. The successful candidate will have a positive attitude and embrace the opportunity to resolve complex challenges.

About GFL:

At GFL, we're committed to investing in our people and fostering lifelong growth. Our employees, proudly known as Team Green, share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE!

Here's why you should consider joining us:

• Competitive benefits plan, including RRSP match, orthodontics, and vision coverage.

• With over 20,000 employees across North America, we offer a dynamic range of career opportunities, diverse locations, and growth potential.

• Actively contributing to local communities through our flagship Full Circle Project.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager.

• Fields incoming calls / emails from customers.

• Communicate with maintenance shop personnel.

• Must be able to communicate effectively and professionally via email, telephone, and two-way devices.

• Assist with month end billing process

• Receive, process and enter contracts and agreements

• Data entry and monthly client reporting

• AR procedures including invoice inquiries, adjustments, credits and payments

• Assist with sales processes

• Other duties as assigned

Knowledge, Skills & Competencies:

• Post-Secondary Diploma or Degree Preferred

• Previous administrative or customer service experience an asset

• Strong communication and interpersonal skills.

• Strong customer focus.

• Proficient in Google Workspace suite.

• Responsible individual with high energy and a positive attitude

• Clean professional image and sense of pride that promotes a positive team spirit

• Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills

• Enthusiastic self-starter with a strong work ethic and proven track record for success

• Reliable team player that is supportive of company drivers and co-workers

• Work experience in the waste, recycling or environmental services industries an asset

• Experience with Trux software an asset

If you're ready to be part of a dynamic team and contribute to our commitment to sustainability, we invite you to apply! Join GFL, where your skills are valued, and opportunities for growth are limitless.

#GFLTalent