Customer Service/Dispatch Representative
Rocky View County, Alberta
Join Team Green! GFL Environmental is Hiring a Customer Service/Dispatch Representative in Calgary, AB
Looking to grow your career with a company that supports your development and values your contributions? GFL Environmental is hiring a Customer Service Representative (CSR)/Dispatcher to join our Calgary team!
As a CSR/Dispatcher, you’ll be the first point of contact for customers—helping schedule service, answer questions, solve problems, and ensure every interaction reflects our commitment to excellent service. In this role you will experience the full scope of what we do at GFL! From service to operations, you’ll be an integral part of the team!
Why Work With GFL?
Opportunities to grow your career
Supportive, team-first culture – we’re known as Team Green for a reason
We give back to our communities through our Full Circle Project
What You’ll Do:
● Provides customer service via telephone and email to assigned Client Accounts. This includes, but is not limited to, missed pick-ups, terms and conditions of contract, complaints, pricing issues, changes, new orders, claims processing, etc. Follow up with customers on a regular basis to ensure that resolution meets their needs.
● Develops and maintains rapport with customers, and/or manufacturers, via telephone and email, in order to build and maintain an excellent working relationship.
● Provide comprehensive customer support via telephone and email, addressing missed pick-ups, contract terms, pricing, and orders.
● Provides regular and adhoc reporting and assistance to various GFL Environmental Managers and clients. This could include, but not be limited to, customer revenue and volume trend analysis, new client statistics, and adhoc account reports.
● Coordinate activities across internal departments, including IT, Operations, and Dispatch, to ensure accurate completion of field tasks.
● Perform other duties and responsibilities, as assigned.
● Coordinate communication, manage schedules, and ensure efficient operations
● Communicate with brokers, carriers, and customers, and drivers
● Deals with conflict and provide solutions in a timely manner
● Enters data in computer system and maintaining logs and records of calls, activities and other information
What We’re Looking For:
1-2 years in a transportation, dispatch or customer service role.(Preferred)
Great communication and organizational skills
Comfortable using the Google Workspace suite of programs
Friendly, reliable, and detail-oriented
Team player with a positive attitude
Experience in waste or environmental services is a bonus
Familiarity with Trux software is a plus
Proven problem solving mindset with the ability to remain calm and professional in high-pressure situations
Ready to Join Team Green?
If you’re dependable, motivated, and enjoy helping people, we want to hear from you! Apply today and be part of a company committed to sustainability and growth—for you and our communities.
Nous vous remercions de l’intérêt que vous nous portez. Seuls seront contactés les candidats
sélectionnés pour une
entrevue.
GFL Environmental est un employeur égalitaire et encourage les femmes, les Autochtones, les personnes en situation de
handicap et les membres des minorités visibles à se porter candidats. Nous souhaitons embaucher des personnes réunissant
les caractéristiques de la diversité et issues de différents horizons. Nous sommes intimement convaincus que le talent
d’envergure ne fait aucune distinction fondée sur le genre, les origines ethniques ou nationales, l’identité et
l’orientation sexuelles, l’âge, la religion ou l’invalidité, et que le talent s’enrichit grâce à ces différences. GFL
offre aux candidats en situation de handicap des mesures d’adaptation pendant tout le processus de recrutement. Si vous
avez besoin de moyens d’adaptation, veuillez nous le faire savoir et nous tâcherons de répondre à vos besoins en
collaboration avec vous.