Customer Coordinator

Role Specifics:

 · Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;

· Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.

· Assist Account Managers in the preparation of medium to large Quotes

· Assist managing of Contract renewals, updates and other changes.

· Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.

· New Account creation for all types of customers.

· Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks).

 · Help increase selling time of Account Managers

· Improve share of wallet and margins through developing better relationships with existing customers.

· Other duties as required.

 Minimum Qualifications and Relevant Experience Required:

· Excellent organization and time management skills

· Strong oral and written communication skills;

· Ability to work in a team environment

· Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset.

· Strong Customer Service Skills

· Must be able to work under pressure with and meeting timelines

· Problem solving experience

Assets to this Role:

 · Good understanding of all GFL Services and customer needs

· Identifying Cost Savings Initiatives

· Has a good understanding of the geographical region.

· Project Management understanding

· Strong ability to link customer experience to growth and retention of profitable business.

 · Identify customer needs and translate into profitable business opportunities