Collections Specialist

Key Responsibilities:
• Analyze and reconcile accounts monthly and resolve any outstanding issues
• Manage and execute accounts collection process as approved by management including making phone calls or mailing letters
• Escalate unresolved issues to team lead or collections manager as needed
• Reports monthly to collections manager outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash and credit balances with cash applications
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced environment
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances
• Follow company polices, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities and Competencies:
• Associate’s degree from two year College or technical school or equivalent combination of education and experience
• 3-5 years experience in commercial collections, account receivable and customer service
• Working knowledge of Microsoft Office-Outlook, Word and Excel
• Knowledge of AS400 software system and Soft Pak
• Excellent customer service and phone skills
• Ability to resolve customer complaints and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

Physical/Mental Demands:
• Regularly required to sit and use hands and fingers.
• Frequently required to talk, hear, stand and walk.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:
• Work in indoor office environment 100% of the time.
• Noise level is usually moderate.