Collections Specialist

Summary

GFL Environmental is seeking a Collections Specialist to join our dynamic team. The successful candidate will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy.

Why Join GFL?

GFL Environmental is a major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

What’s in it for You

• Comprehensive Benefits Plan including prioritized orthodontics and vision care.

• RRSP matching and profit sharing.

• Employee Assistance Program, life insurance, and more.

• Paid time off.

• Competitive wages.

• Growth opportunities.

Career Path Potential

Join #TeamGreen and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement.

Key Responsibilities

• Ensure timely collection of outstanding receivables to meet company targets.

• Contact customers regarding overdue accounts and resolve issues preventing payment.

• Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.

• Monitor accounts for non-payment, late payments, and other irregularities.

• Investigate and resolve payment discrepancies, providing supporting documentation as required.

• Set up payment arrangements and process various payment methods securely in line with company policy.

• Analyze customer payment patterns to develop strategies that enhance cash flow.

• Perform skip-tracing and research to locate customers using databases and online tools.

• Collaborate with internal teams such as billing, sales, and customer service to resolve account discrepancies.

• Issue credit hold notifications in accordance with policy.

• Execute outbound collection activities (80%) and support account administration (20%) through payment lookups, reconciliations, and maintaining accurate account records.

• Provide updates to management on the status of overdue accounts.

• Recommend accounts for third-party collections or bad debt write-offs.

• Adhere to all company policies and management directives.

• Adapt to changes and learn new processes as the business evolves.

• Perform other related duties as assigned.

• Demonstrated ability to handle escalated or emotionally sensitive customer conversations with professionalism and tact.

• Experience providing exceptional customer service while resolving complex account issues.

• Accurately document all customer interactions and maintain detailed account notes to support audit and compliance standards.

Requirements

• 2–3 years of related experience in Accounts Receivable or Collections.

• Strong attention to detail and high level of accuracy.

• Self-motivated team player with a positive attitude and strong work ethic.

• Ability to work under pressure, manage multiple tasks, and meet deadlines.

• Excellent interpersonal and communication skills (both written and verbal).

• Ability to organize and prioritize account portfolios to ensure effective follow-up and timely resolution.

• Ability to work independently with minimal supervision.

• Strong analytical and problem-solving capabilities.

• Proficiency with Google Workspace including Gmail, Sheets, Docs, and Drive is an asset.

• Prior experience in the waste management or construction industry is an asset.