Collections Specialist (12 month contract)

The Opportunity

GFL Environmental is seeking a Collections Specialist (Contract) to join our dynamic team for a 12 month contract based in our Vaughan office. The successful candidate will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy.

Responsibilities:

• Ensure timely collection of outstanding receivables to meet company targets.

• Contact customers regarding overdue accounts and resolve issues preventing payment.

• Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.

• Monitor accounts for non-payment, late payments, and other irregularities.

• Investigate and resolve payment discrepancies, providing supporting documentation as required.

• Process credit card payments securely and efficiently.

• Analyze customer payment patterns to develop strategies that enhance cash flow.

• Use tracing techniques to locate customers as needed.

• Issue credit hold notifications in accordance with policy.

• Provide updates to management on the status of overdue accounts.

• Recommend accounts for third-party collections or bad debt write-offs.

• Adhere to all company policies and management directives.

• Adapt to changes and learn new processes as the business evolves.

• Perform other related duties as assigned.

Qualifications:

• Strong attention to detail and high level of accuracy.

• Self-motivated team player with a positive attitude and strong work ethic.

• Ability to work under pressure, manage multiple tasks, and meet deadlines.

• Excellent interpersonal and communication skills (both written and verbal).

• Effective organizational and time-management skills.

• Ability to work independently with minimal supervision.

• Strong analytical and problem-solving capabilities.

• Proficient with Microsoft Excel, Word, and Outlook.

• Experience with TRUX Route Management and Great Plains (GP) systems is an asset.

• Prior experience in the waste management industry is an asset.

• Post-secondary education is preferred.

• 2–3 years of related experience and/or training in Accounts Receivable or Collections.