Business Systems Analyst

Job Summary

The Application Support Analyst – In Cab Technology is responsible for seamlessly integrating, installing, training, and supporting advanced in-cab technology solutions. This role requires occasional local travel, hands-on technical work, and close collaboration with teams to enhance fleet safety and efficiency through cutting-edge technology as well as troubleshooting applications and software for end users across GFL in order to provide ongoing support.

Key Responsibilities:

• Field incoming problem tickets from end users for in-cab applications & systems to resolve support requests and incidents.
• Create and maintain comprehensive training guides/knowledge base articles for drivers and staff, focusing on effective utilization, troubleshooting, and best practices for in-cab systems.
• Monitor integrated systems and communicate with internal and/or 3rd party support for fast resolution.
• Provide expert on-site and remote technical support to diagnose and resolve hardware and software issues promptly, minimizing downtime.
• Proactively monitor fleet technology performance, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.
• Work both independently and as part of a dynamic team, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.
• Test fixes and perform post-resolution follow-ups, to ensure problems have been adequately resolved

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Knowledge, Skills and Competencies

• Proven experience in deploying and supporting In Cab technology solutions, including fleet management systems, and camera systems.
• Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
• Ability to develop and deliver effective training programs to diverse audiences.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with vendors and internal teams.
• Ability to create clear and concise technical documentation and training materials.
• Able to work independently and seek out opportunities for improving business processes through the effective use of system applications.
• Strong organizational and time-management abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Commitment to continuous learning and improvement.
• A strong attention to detail and understanding of prioritization of deliverables.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Willingness to research and find solutions to new business issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptional customer service orientation.
• Willingness to travel for on-site installations, training, and support.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, MDM certifications) are a plus.
• French/English Bilingual is highly preferred