Broker Accounts Customer Service Representative

Key Responsibilities:​

• Provide excellent customer service and professionalism to all customers via in person, telephone or email
• Provide accurate and valid information by using the correct methods and tools
• Ability to manage a high volume of emails received daily
• Answer incoming calls and make outgoing calls as needed
• Serve as first point of contact for brokers that partner with GFL Environmental
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions in a timely manner. Follow up to ensure resolution
• Schedule customer requests received from broker by using the appropriate billing system
• Dispatch service orders to the correct operations team
• Follow communication procedures, guidelines and policies

Additional Responsibilities:

• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners
• Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other duties and responsibilities as required or requested by management

​​

Knowledge, Skills, Abilities and Competencies:

• High School Diploma or GED
• One (1) to Two (2) years customer service call center experience
• Ability to implement solutions to general and specific customer concerns
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Excellent data entry/typing skills

#GFLTalent