Bilingual Collections Specialist

Job Summary 

The Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.

Job Responsibilities

• Account Management & Reconciliation: Analyze and reconcile assigned accounts monthly; identify, research, and resolve outstanding balance issues.
• Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.
• Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; escalate unresolved or complex issues to the Team Lead or Manager in a timely manner.
• Cash Application Oversight: Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.
• Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.
• Goal Achievement: Consistently meet or exceed monthly individual and team collection objectives.
• Compliance & Adherence: Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies.
• General Duties: Perform additional duties and responsibilities as assigned by management.

Job Requirements

• Education: Associate degree (A.A.) from a two-year college or technical school, or an equivalent combination of education and related experience.
• Experience: 1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service.
• Language: Fluency in both written and spoken French and English (bilingual).
• Technical Skills: Proficiency with Microsoft Excel and Google Sheets.
• Communication: Excellent verbal and written communication skills with strong telephone etiquette.
• Problem-Solving: Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.
• Organization: High attention to detail, strong time-management skills, and the ability to thrive in a fast-paced environment.
• Interpersonal Skills: Strong teamwork mindset with the ability to build collaborative working relationships with internal teams and external clients.